Privacy and cookie policy
Onlywow B.V. (hereinafter referred to as "we", "us" or "OnlyWow") respects the privacy of visitors and users of its websites, as well as the privacy of its customers who place orders through our (affiliated) website(s). This policy explains what information we collect from you as a customer when you use our websites, and how we use and protect this information. This policy is in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data protection and privacy
Your satisfaction and the protection of your privacy are very important to us. This policy sets out in detail how we handle your personal data.
2. Collection, processing and use of personal data
You may visit our website without providing any personal data. We only store non-personal access data to improve our service. Personal data is only collected if you voluntarily provide it when placing an order, opening a customer account or registering for our newsletter. We use this data exclusively for the processing of your orders. Once the contract has been fully performed and applicable legal retention periods have expired, your data will be deleted, unless you have given your express consent for further use. If you subscribe to our newsletter, your email address will be used for our own marketing purposes until you unsubscribe. You may unsubscribe at any time.
3. Revocation of consent
You may withdraw any consent you have given at any time with effect for the future.
4. Use of cookies
We use cookies to make visiting our website an attractive experience and to enable certain functions. Most of our cookies are deleted at the end of your browser session (session cookies). Other cookies remain on your device and allow us to recognise you on your next visit (persistent cookies). Our partner companies are not permitted to collect, process or use personal data through our website via cookies.
5. Web analytics with Google Analytics
This website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to analyse your use of the website. The information generated is usually sent to and stored on Google servers. We have activated IP anonymisation on this website so that your IP address is truncated within the UK before transmission. You can prevent the collection and processing of this data by Google by downloading and installing the browser plug-in available at: https://chromewebstore.google.com/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh
6. Transfer of personal data
Your data will be passed on to the delivery company responsible for your order, to the extent necessary for delivery. For payment processing, your payment data will be passed to the relevant payment provider. Some products are manufactured and dispatched by partners of OnlyWow.co.uk, who receive the data necessary to fulfil your order but may not use it for any other purpose. This includes: first name, surname, title, billing address and delivery address.
7. Your rights under UK GDPR
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:
- The right to access your personal data held by us, free of charge
- The right to have inaccurate or incomplete data corrected
- The right to request the deletion of your personal data where it is no longer necessary, incomplete or irrelevant, or where it has been processed unlawfully
- The right to restrict the processing of your personal data
- The right to data portability
- The right to object to the processing of your personal data
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you believe your data has been handled unlawfully.
Such requests can be addressed to our customer service team at info@onlywow.com.
8. Credit checks and scoring
Where we offer deferred payment options, we may carry out a credit check using a recognised UK credit reference agency in order to protect our legitimate interests. Your personal data may be shared with such agencies for this purpose, and used to calculate probability values (scores). Your rights under applicable data protection law are fully respected throughout this process.
9. Data protection contact
For any questions regarding the collection, processing or use of your personal data, or to exercise your rights of access, correction, restriction, deletion or withdrawal of consent, please contact our customer service team at info@onlywow.com.