General terms and conditions

Article 1 - Scope and provider

These terms and conditions apply to all orders placed by persons through the online shop Onlywow B.V., trading under the names: Onlywow.co.uk

Email address: info@onlywow.com

Article 2 - Conclusion of the agreement

2.1 - The display of products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. By clicking on the "Place order" button, you place a binding order for the items in your basket. By placing an order, you enter into a payment obligation. Confirmation of receipt of your order takes place together with acceptance of the order immediately after it is sent via an automated e-mail. With this e-mail confirmation, the purchase agreement is concluded.

2.2 - If our order confirmation contains spelling or printing errors or if our pricing is based on technically caused transmission errors, we are entitled to challenge it, whereby we must prove our mistake to you. Payments already made will be refunded to you immediately.

2.3 - The contract language is English.

Article 3 - Prices

3.1 - The prices listed on the product pages include statutory VAT and all prices are shown in Pounds Sterling and do not include shipping costs.

Article 4 - Delivery terms and performance

4.1 - Delivery shall take place in the country/countries specified by you at the address(es) provided by you as delivery address(es). Deliveries are only possible to delivery addresses in United Kingdom. You can specify the delivery country for each product in the first step of the basket. The total price of the shipping costs will then be displayed immediately. In the second step, enter the delivery address(es). These may differ from the sender's address.

4.2 - The delivery time for the products is displayed on the product page in each case.

4.3 - Should a product be unavailable, this will be indicated on the product page. The product can then only be ordered again as soon as we can deliver this product again.

4.4 - Should an ordered product not be available because, through no fault of our own, we are not supplied with this product by our suppliers, we may cancel the contract. In this case, we will inform you immediately and possibly propose the delivery of a comparable product. If no comparable product is available or you do not wish delivery of a comparable product, we will refund any amounts already paid to you.

4.5 - In the event of dissolution of the contract in accordance with the previous paragraph, we will refund the amount previously received from you as soon as possible, but at the latest within 30 days after the dissolution of the contract.

4.6 - The risk of damage and/or loss of products rests with us until they are handed over to you, unless expressly agreed otherwise.

4.7 - We are not responsible for printing errors on the products that are incorrectly or incorrectly specified by the customer. The same applies to all address and delivery details and other data provided by the customer.

4.8 - Delivery shall be made by a delivery service of our choice.

Article 5 - Shipping costs

5.1 - The shipping costs for different products can be found on the home page under Shipping costs and delivery time for all countries to which we deliver.

5.2 - The provisions of Article 4.1 shall apply.

5.3 - As OnlyWow.co.uk delivers exclusively within the United Kingdom, no customs duties or import charges apply to your order.

Article 6 - Right of withdrawal

As OnlyWow.co.uk exclusively supplies personalised photo products made to your individual specifications, these products are exempt from the standard 14-day right of withdrawal under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This exemption applies because the goods are clearly personalised and made to your personal requirements.

However, this does not affect your statutory rights in the event that products are faulty or not as described. If you receive a product that is defective or does not match your order, please contact us immediately at info@onlywow.com.

Article 7 - Terms of payment;

7.1 - Payment can be made either by bank transfer (indirect payment) or by, PayPal, Apple Pay, Mastercard, Maestro, Visa or Google Pay. With direct payment, your account is debited as soon as the order is completed and the goods can be produced immediately. With indirect payment, production takes place after your payment is credited to our account. More information can be found under payment options.

7.2 - If you choose to pay by bank transfer, we will include our bank details in the order confirmation. However, these can also be found on the home page under Contact.

7.3 - Outstanding amounts must be paid by you within 30 days. Should this not be the case, your order will be removed from our system.

7.4 - Payment methods vary depending on the country where the order is placed. If you provide a residential address outside the United Kingdom, your payment options may change accordingly and be limited.

Article 8 - Complaint procedure

8.1 - Complaints about the fulfilment of orders must, after you have identified the defects, be received by us in full and clearly described within office hours.

8.2 - Complaints received by us will be answered within a period of 14 days from the date of receipt. Should a longer processing time be required, you will be informed by us, including an indication of the expected time of receipt of the reply, within 14 days.

8.3 - If the complaint cannot be resolved by mutual agreement, a dispute arises to which the following dispute settlement rules apply.

Article 9 - Disputes

9.1 - These general terms and conditions and any agreements arising from them shall be governed exclusively by the laws of England and Wales.

9.2 - Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable law.

9.3 - A dispute will only be dealt with if the client has first submitted his claim to the entrepreneur during office hours.

9.4 - The parties should only turn to a court after they have tried in vain to settle the dispute by mutual agreement.

9.5 - No later than three months after the dispute has arisen, it must be submitted in writing to the court.

Article 10 - Responsibility of the client

10.1 - You agree not to print in the personal texts on packaging texts of a racist, sexual or discriminatory nature, or texts that are otherwise contrary to the law and/or morality. It is not possible for OnlyWow.co.uk to check products for compliance with this provision.

10.2 - You are responsible for thoroughly checking the data you transmit to us for accuracy and completeness. OnlyWow.co.uk bears no responsibility for checking this data for accuracy or completeness.

Article 11 - Intellectual property and copyright

11.1 - Subject to the other provisions of these Terms and Conditions, OnlyWow.co.uk reserves the rights and powers granted to OnlyWow.co.uk under the applicable UK intellectual property laws.

11.2 - The images, designs, drawings, films, software, texts, sound recordings, products and other materials or (electronic) files created by OnlyWow.co.uk in the context of the agreement remain the property of OnlyWow.co.uk, whether to the client or to third parties, unless otherwise agreed.

11.3 - All by OnlyWow.co.uk possibly provided documents, as well as designs, images, drawings, films, software, text, sound recordings, (electronic) files, other materials and other products are intended solely for use by you and may not be reproduced, published or disclosed by you without the prior permission of OnlyWow.co.uk, unless the nature of the documents provided otherwise appears.

11.4 - OnlyWow.co.uk reserves the right to use any knowledge gained from the performance of work for other purposes, provided that no confidential information is disclosed to third parties.

11.5 - Everything on the website is the property of OnlyWow.co.uk and may not be reproduced or published without written permission from OnlyWow.co.uk.

11.6 - OnlyWow.co.uk does not guarantee that the items delivered to the customer do not infringe any intellectual and / or industrial property rights of third parties and accepts no liability in case of claims by third parties based on the allegation that an item delivered by OnlyWow.co.uk infringes any right of third parties.

Article 12 - Transport damage

12.1 - If goods are delivered with visible transport damage, you must report such defects to us immediately by contacting us as soon as possible.

12.2 - Failure to complain or contact us does not affect your statutory warranty rights. However, you help us to send you a new product as soon as possible or compensate you if necessary.

Article 13 - Warranty

13.1 - Warranty rights are granted in accordance with applicable statutory provisions under English law, including the Consumer Rights Act 2015.

Article 14 - Liability

14.1 - We exclude our liability for slightly negligent breaches of duty, insofar as these do not concern material contractual obligations, damage due to injury to life, body or health or guarantees, or affect claims under the Product Liability Act. The same applies to breaches of duty by our auxiliary persons. If the service is temporarily unavailable or content uploaded by you is deleted for technical reasons, we assume no liability. Furthermore, we accept no liability for risks associated with the Internet; in particular when uploading images to the website.

Article 15 - Final provisions

15.1 - Should any provision of these General Terms and Conditions be invalid, the contract shall remain in force in all other respects. Instead of the invalid provisions, the relevant legal regulations shall apply.

15.2 - English law shall apply.

Article 16 - Privacy statement

Customer satisfaction is our top priority. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data. Collection, processing and use of personal data.

Collection, processing and use of personal data

You can visit our site without providing any personal data. We only store non-personal access data, such as the name of your Internet service provider or the page from which you visit us. This data is only analysed to improve our offer and does not allow any conclusions about your person. Personal data is only collected if you voluntarily provide it to us as part of your order, when opening a customer account or when registering for our newsletter. We use the data you provide without your separate consent exclusively for the execution and processing of your order. After full completion of the contract and full payment of the purchase price, your data will be blocked for further use and deleted after expiry of the tax and applicable legal retention periods, unless you have given your express consent for further use of your data. When registering for the newsletter, your e-mail address will be used for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.

Revocation of consents

You may have expressly granted the consents listed below during the ordering process. Please note that you may withdraw your consent at any time with effect for the future.

Permission for e-mail advertising

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Use of cookies

We use cookies on various pages to make visiting our website attractive and enable the use of certain functions. These are small text files that are stored on your computer. Most of the cookies we use are deleted from your hard disk after the end of the browser session (so-called session cookies). Other cookies remain on your computer and enable us to recognise your computer at your next visit (so-called permanent cookies). These cookies serve to greet you with your user name and ensure that you do not have to re-enter your password or fill in forms with your data during subsequent orders. Our partner companies are not permitted to collect, process or use personal data via our website using cookies.

Web analytics with Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website is generally sent to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be truncated beforehand by Google within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compiling reports on website activity and providing other services relating to website and internet usage to the website operator. The IP address sent by your browser in the context of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; however, we point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent the data generated by the cookie relating to your use of the website (including your IP address) from being transmitted to and processed by Google by downloading and installing the browser plug-in available at the following link: https://chromewebstore.google.com/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh?hl

Transfer of personal data

Your data will be transmitted to the transport company responsible for your delivery to the extent necessary for the delivery of the goods. For payment processing, we transfer your payment data to the credit institution in charge of your payment.

Some products are not manufactured by ourselves. Partners of OnlyWow.co.uk take care of production and shipment. To this end, they receive data which they require for the execution of the order. However, they are not authorised to use this data for other purposes. This data includes: first name, surname, title of address, postal address, delivery address.

Right of access

According to the General Data Protection Regulation (UK GDPR), you have the right to access your stored data free of charge and, if applicable, the right to have this data corrected, blocked or deleted.

Credit check and scoring

Contact person for data protection

For questions on the collection, processing or use of your personal data, for information, corrections, blocking or deletion of data and for the revocation of given consents, please contact our customer service.

We will save the contract text and send you the order details by e-mail. You can view the general terms and conditions here at any time. You can view previous orders in your customer account.