You are responsible for the costs of returning your order. You can purchase a standard return label from us from £2.95.

You can specify in the Returnista portal per item whether you want to return the product. Instead of a refund, you can choose to receive a discount code so you can easily order a new product. As soon as your return reaches us, we will immediately send you a discount code by e-mail.

It is not possible to return multiple orders in 1 package. One return must be registered per order number.

If we receive your photo products that do not meet the return conditions below, we unfortunately cannot accept them.

- Personalised photo products cannot be returned unless there is a manufacturing defect or transport damage.

- Complaints or damage must be reported within 14 days of receipt. Reports outside this period cannot be processed.

- The costs of return shipment are to be borne by the customer, unless it is a wrongly delivered or damaged product.

- The product should - if possible - be returned in its original packaging.

- Products must not have been damaged through personal use or careless handling.

- Products that are specially tailored or with personalised content are excluded from the legal right of withdrawal.

- Do you opt for a refund or a discount code? Then the shipping costs previously paid will not be included in the amount to be refunded or credit.

If you have any questions, please contact our customer service team.